Privacy Policy

Effective Date: 08/24/2026

Southern Illinois Resource and Advocacy Center (“SIRAC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name;

  • Email address;

  • Telephone or mobile number;

  • Mailing address;

  • Information submitted through contact, referral, registration, or service-request forms;

  • Communication preferences; and

  • Other information you choose to provide.

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and referring website.

2. How We Collect Information

We may collect information when you:

  • Complete a website form;

  • Request information, services, or assistance;

  • Register for a program, training, or event;

  • Communicate with us by telephone, text message, email, or social media; or

  • Otherwise interact with SIRAC.

3. How We Use Information

We may use personal information to:

  • Respond to inquiries and requests;

  • Coordinate services, referrals, appointments, and programs;

  • Send appointment reminders, service updates, program alerts, and other requested communications;

  • Register individuals for programs, trainings, and events;

  • Maintain organizational and service records;

  • Improve our website, programs, and communications;

  • Protect the security and integrity of our systems; and

  • Meet applicable legal, contractual, funding, and reporting requirements.

4. How We Share Information

We do not sell or rent personal information.

We may share information with service providers that assist us with website hosting, communications, data management, or other organizational functions. These providers may use the information only to perform services on our behalf.

We may also disclose information when required by law, to protect the rights or safety of SIRAC or others, or in connection with a legal or regulatory requirement.

SMS consent and mobile information are not shared with third parties or affiliates for marketing or promotional purposes.

5. SMS Communications

If you voluntarily opt in to receive text messages from SIRAC, we may send messages concerning appointment reminders, requested service or referral updates, program and event alerts, account notifications, and responses to your inquiries.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or visit https://www.siresources.org/.

Consent to receive text messages is not a condition of receiving services from SIRAC. Consent to receive communication via text is obtained through our Notice of Privacy Practices Form.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand how visitors use the website, and improve the user experience. You may adjust your browser settings to limit or block cookies.

7. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy and meet applicable legal, contractual, and record-retention requirements.

8. Your Choices

You may ask us to update or correct your contact information or request that we stop sending certain communications. Email recipients may use the unsubscribe instructions contained in an email. SMS recipients may reply STOP to discontinue text messages.

9. Third-Party Websites

Our website may include links to websites operated by other organizations. SIRAC is not responsible for the content, security, or privacy practices of third-party websites.

10. Children’s Privacy

Our website is not intended to collect personal information directly from children under 13 without authorization from a parent or legal guardian.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

12. Contact Us

Questions about this Privacy Policy may be directed to:

Southern Illinois Resource and Advocacy Center
193 W. Shawnee Ave.
Shawneetown, IL 62984
Email: info@siresources.org
Telephone: 223-244-2597
Website: https://www.siresources.org/

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